VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Rough start for my claim but decent finish While my claim process started quite stressful, Cali has been a lifesaver, thank you so much for doing your job, answering questions and getting us to the finish line on our claim!

Outstanding service! I cannot say enough good things about Proper Insurance and specifically Matthew Stuart who helped me navigate a very stressful water damage claim for my short term rental property in Panama City Beach, FL. From the very beginning Matthew was professional, responsive, and genuinely cared about making sure my claim was handled properly and fairly. Dealing with water damage at a rental property is incredibly stressful, especially when you have guests coming in and out, contractors to coordinate, and insurance documentation to manage all at the same time. Matthew made the entire process so much smoother than I ever expected. He was thorough, knowledgeable, and communicated with me every step of the way. I never felt like just another policy number. He treated my claim with the care and urgency it deserved and I am so grateful for that. Proper Insurance is hands down the best insurance provider for short term rental owners. If you own a vacation rental or Airbnb property and are not with Proper Insurance, you are missing out. They truly understand the unique needs of short term rental hosts and it shows in how they handle claims. Thank you Matthew and thank you Proper Insurance for taking such great care of me and my property. You have a customer for life! Abigail Cariaga Owner, Sandy Bliss Panama City Beach, FL

The whole thought of making an insurance claim seemed daunting at first but Cali Sawinski made it a painless and even positive experience.
She reached out to me right away and explained the whole process then checked in with me each week to give me an update. I had difficulty getting an estimate for some work but she was very patient.
In the end, their estimate was fair and we settled. She tells me the check is approved and I am sure I'll get it shortly. In all, this was a very smooth, professional experience. Jim Towers

We own a short term rental in Pacific Beach in San Diego and we’ve been using Proper Insurance for the last three years. I have found them to be a great company to work with, and have appreciated the representation they have given us. In particular, I want to recognize the agent that has been recently handling our account, Sydney Daub. She has been easy to work with, very responsive to our needs and very professional. This is a great company and a great agent!

After a lot of research on my own, I'm so glad I found Proper Insurance! Worked with Jeff Heggem for a new policy. He was super helpful, transparent, and made the whole process easy. He also got me a really good rate for my short-term rental in the Coachella Valley that best suits our needs. I really appreciate his honesty and great service. Highly recommend!!!