VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Working with Rikki for my STR property insurance is an absolute pleasure. She took the time to explain all the coverage details and answered every question thoroughly. Top-notch service and professionalism - highly recommended!

I had a really good experience with… I had a really good experience with Proper. Alayna was assigned to my claim and she was very friendly, responsive, and organized throughout the 6-month process. STR claims can be complex and stressful, so it's important to go with someone like Proper who specializes in this asset class.

Rough start for my claim but decent finish While my claim process started quite stressful, Cali has been a lifesaver, thank you so much for doing your job, answering questions and getting us to the finish line on our claim!

Outstanding service! I cannot say enough good things about Proper Insurance and specifically Matthew Stuart who helped me navigate a very stressful water damage claim for my short term rental property in Panama City Beach, FL. From the very beginning Matthew was professional, responsive, and genuinely cared about making sure my claim was handled properly and fairly. Dealing with water damage at a rental property is incredibly stressful, especially when you have guests coming in and out, contractors to coordinate, and insurance documentation to manage all at the same time. Matthew made the entire process so much smoother than I ever expected. He was thorough, knowledgeable, and communicated with me every step of the way. I never felt like just another policy number. He treated my claim with the care and urgency it deserved and I am so grateful for that. Proper Insurance is hands down the best insurance provider for short term rental owners. If you own a vacation rental or Airbnb property and are not with Proper Insurance, you are missing out. They truly understand the unique needs of short term rental hosts and it shows in how they handle claims. Thank you Matthew and thank you Proper Insurance for taking such great care of me and my property. You have a customer for life! Abigail Cariaga Owner, Sandy Bliss Panama City Beach, FL

The whole thought of making an insurance claim seemed daunting at first but Cali Sawinski made it a painless and even positive experience.
She reached out to me right away and explained the whole process then checked in with me each week to give me an update. I had difficulty getting an estimate for some work but she was very patient.
In the end, their estimate was fair and we settled. She tells me the check is approved and I am sure I'll get it shortly. In all, this was a very smooth, professional experience. Jim Towers