VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Chad martin and Proper Insurance Rock! I want to take this opportunity to thank Chad Martin and the team at Proper Insurance for doing a super job to help rebuild hurricane damaged property in North Carolina. Mr. Martin, who is a Senior Claims Specialist, was particularly knowledgeable and helpful with all aspects of the claim. He quickly learned about the condition of the property and what was needed to rebuild and stood by us the entire time to make sure the job was done right. Chad Martin was also available whenever I had a question and very easy and pleasant to speak with. Although many insurance companies have a bad reputation, our experience with Proper and Mr. Martin has been just the opposite – thanks so much for everything Chad and team!

Proper Insurance may not be the cheapest option for short-term rental coverage, but they’re absolutely worth it for the peace of mind and comprehensive protection they provide. Our original roof was 18 years old, and after a series of storms, it was clear it needed to be replaced.

The first adjuster recommended only repairs, but we knew that would just be a temporary fix. At our roofer’s suggestion, we requested a second opinion—and this time, the roof replacement was approved. While the deductible (2% of the home’s value) made it a more significant out-of-pocket expense, it was the right call to avoid worrying about every storm that passes through Texas.

Proper Insurance processed the claim quickly, and McKinney Roofing did an excellent job—completing the roof replacement in just one day. We’re very satisfied with the experience and feel confident knowing our STR is properly protected.

Proper Insurance has served us well… Proper Insurance has served us well throughout our short term vacation rental period. Taylor Stults, our agent, has been prompt, courteous, and professional during our time with Proper. Thanks for all the help, Taylor

Jeff Heggem could not have made the process of getting a new policy for our STR any easier. The quote was comprehensive and competitive, and his turn around time was quick. I love that this company is a niche agency only focused on rental properties. They’re experts, and Jeff was a delight to work with!

I couldn’t be more pleased with Matthew and Proper insurance. The communication was excellent, timely and made the claims process very easy. Even the roofing company I chose said they were one of the best adjusters they had worked with.